Frequently Asked Questions

Answers to the questions we are asked most about the Inventory Management app Inventory Management. If you have a question please read this FAQ or contact support inside the app.

The questions below cover getting started, creating storage locations, registering inbound and outbound goods, moving stock, counting and inviting colleagues. Seven of them come with a short video. If your question is not here, support is answered by the people who built the app.

Index

Prices, plans and practical questions

How much does Inventory Management cost?

Basic costs 12,50 euro per device per month or 134,99 euro per year, and Premium costs 25,00 euro per device per month or 274,99 euro per year. There is also a free plan with 100 transactions per month. Every plan starts with one free month, and no credit card is needed to start.

Is there a free version?

Yes. The free plan lets you check items in and out and view stock, locations and products, with up to 100 transactions per month on an unlimited number of devices. It has no end date. Basic removes the transaction limit and adds moving products; Premium adds counting, replenishment, stock export and analyses.

How many devices or users can I use?

As many as you need. You add devices to one company account and they all work on the same stock. Basic and Premium are charged per device rather than per user, so colleagues who share a scanner cost one licence; the free plan allows unlimited devices.

Does the app work offline?

No. The app needs an internet connection, because every device on the account works on the same live stock. When one person registers goods out, everyone else sees the new figure straight away, which is only possible while the devices are connected.

Can I import or export my data?

Stock information can be exported as a CSV file, which opens in Excel, Google Sheets or any other spreadsheet; export is part of the Premium plan. There is no one-click import: products are created the first time you scan them in, so you can start receiving goods without preparing a product list.

Where is my data stored?

On European servers at Scaleway, a cloud provider based in France. Nothing has to be installed on your own hardware: the app and the data are managed by Industrial IT. You can ask for your data to be deleted at any time through the GDPR deletion request page.

Which languages is the app available in?

The app and this website are available in English, Dutch, German and Spanish. Support answers in English and Dutch.

What can I do with the Inventory Management App:

How can I download the Inventory Management App?

On Android phones, tablets and barcode scanners, download the inventory management app from Google Play. On a PC, iPhone or iPad you use the same app in the browser at inventorymanagement.nl/app, with the same account.

How to use the Inventory Management App on a iPhone

Visit this page to use the Inventory Management App on an Apple device like an iPhone or iPad.

How can I create a storage location?

Open the Locations screen from the main menu and press the "Add location" button. Enter a name for the location. This is the label your team selects or scans when they store goods, so use the same code that is on the physical rack or shelf. Press Submit to save it. The new location appears in the list immediately and can be selected in the In, Out and Move screens. A location can hold any number of different products, and you can see what is stored on it at any time by opening it from the list. Locations can be deleted later, but only while they are empty.

For a full walkthrough with screenshots, see managing warehouse locations.

How can I create a storage location range?

If you need many locations at once, use the "Create series" option on the Locations screen instead of adding them one by one. Enter the prefix characters, a start number and an end number, and the app generates the whole range in a single step. To create locations A1 through A10, enter "A" as the prefix, "1" as the start number and "10" as the end number. This is the fastest way to set up a new rack, aisle or zone when you first configure your warehouse. Every generated location behaves exactly like a manually created one.

How can I add an item to a storage location?

Press the "In" button on the main screen to register incoming goods. Enter the Product ID, either by scanning the barcode or typing it, then fill in the quantity you received and select the storage location where the goods are placed. Press Submit and the stock is added immediately and synchronised to every device on the account. If the Product ID does not exist yet, the app creates the product for you, so you can receive goods without preparing a product list first. Every inbound registration is recorded in the transaction history with the device, moment, product and location.

For a full walkthrough with screenshots, see registering incoming goods.

How can I remove a product from a storage location?

Press the "Out" button on the main screen to register goods leaving the warehouse. Enter the Product ID, fill in the amount and press Submit. If the product is stored at more than one location, the app shows each location with its current stock and asks you to divide the quantity over them. The total has to match the amount you entered before you can submit. The stock is lowered in real time on every device. Like inbound registrations, each outbound movement is written to the transaction history, so you can reconstruct afterwards which location an order was picked from.

For a full walkthrough with screenshots, see registering outbound goods.

How can I move a product to another storage location?

Press the Move button on the main screen to relocate stock inside your warehouse. Enter the Product ID, the quantity you are moving, the source location and the destination location, then press Submit. The app subtracts the quantity from the source and adds it to the destination in one transaction, so your total stock stays the same and only its position changes. Moving is the right function for reorganising a rack, consolidating partial pallets, or bringing goods from a bulk location to a pick location. If the source location does not hold the quantity you entered, the app rejects the move.

For a full walkthrough with screenshots, see moving inventory between locations.

How can I improve my inventory accuracy and count the stock with count cycles?

Counting corrects the difference between what the system thinks you have and what is physically on the shelf. Press the Count button on the main screen and work through the products and locations the app presents. For each one, confirm with "Amount was right" if the counted quantity matches, or choose "Change amount" and enter the number you actually found. The correction is booked immediately and appears in the transaction history. Counting a few locations regularly, known as cycle counting, keeps your inventory accuracy high without ever closing the warehouse for a full stocktake.

How can I add multiple devices to a company?

Look up the company ID in the settings screen on a device that has already been added to the company. Press the "Invite another device to this company" button on this device.

Enter the company ID on the device you want to add. Use the field under "Change company". Then press the "Change company" button.

The device is now added to the company. You can now collaborate with the same stock on multiple devices.

How can I remove an item from my inventory?

You do not delete a product; you make it inactive, after which it can no longer be selected. First make sure none of it is left in stock: if there is, register it out with the "Out" function. Then press the "Products" button on the main screen, find the product and switch on Inactive.

Remove item from inventory

Where can I find previous versions of the app?

Yes, for now these older versions can still be downloaded as APK files:

NB! By downloading these apk files you will not receive new updates and the app may stop working at some point.

How can I get my invoice?

Where you find your invoice depends on how you took out the subscription: through the Google Play Store or through inventorymanagement.nl.

Google Play

If you have chosen to take out a subscription via the Google Play Store, you can also find your invoice there.

Click on this link to go to the Google Play Store: https://pay.google.com/#activity

Inventorymanagement.nl

If you have opted for a subscription via inventorymanagement.nl, you can press the button below in the app.

Subscription page

The invoices can be found at the bottom of the page.

Related pages

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